Frequently Asked Questions

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Delivery FAQs
Take a look at our dedicated delivery information page by clicking here. All the answers you need are ready to assist you.

Website FAQs
Its very easy. Each of our products has a add to cart button. Once you select something, it goes into your shopping cart. To view and amend items in your basket, click on the basket button on the top right of this page. When you're ready to pay, choose your payment option. You'll be asked for your name, address and payment details. Once your order's complete, you'll receive email confirmation within 30 minutes.
Yes, all of our prices include 20% VAT.
We process every online transaction using SSL (Secure Socket Layer) encryption. So yes they're secure.
From time to time we'll release discount codes via our social media platforms or through our newsletter. If you would like to get the latest discount code please follow us on our social media accounts (links can be found at the very bottom of every page on the right) or just sign up to our newsletter. 
PayPal and all major credit cards and debit cards including Visa, Visa Electron, MasterCard, Maestro and American Express.

Product FAQs (Safe Specific)
Don't worry. Even if the battery does run out, your combination will be saved. You can use the backup key to gain entry and replace the flat batteries.
All safes come with an electronic keypad come with a user changeable code. If you want to change the pre-set number, you'll have to read the instructions provided with the safe, you can also find a copy of these available for download from the product page. If you're still finding it difficult please contact us and we'll be able to help you.
All fire rated safes must pass three tests. A fire endurance test, an explosion hazard test and a fire drop test. The results are used to determine the fire rating.
Cash Rating indicates a safe's security level, and the highest amount of money / valuables that should be kept in it. It's determined by many different factors such as metal thickness, lock type, durability and the general quality of the safe. Insurance cover can vary depending on your insurance company and location, and may be higher or lower than the manufacturer's recommended Cash Rating. Please check with your insurer first, as the ratings can vary from person to person.
The majority of our safes can be bolted to both the floor or wall, please check individual item descriptions for the exact amount of fixing holes. See below for an example which is written on every one of our listings:

Fixing Holes: 4x Floor / 2x Back.
Contact us and we'll send you instructions on how to proceed.

Still have an un-answered question? Please contact us and we'll be sure to help with your query.